Support

KopKop — Caza Cloud Company LLC

We answer support enquiries by email, usually within two business days.

Common questions

How do I report someone?

Open the person’s profile and choose Report, or block them to stop contact in both directions. Room owners and administrators can also mute, remove or ban a person from their own room.

How do I delete my account?

In the app: Me → Settings → Delete account. Deletion is scheduled with a 30-day window — signing in again within that period restores the account. After it, your data is erased.

I bought coins and did not receive them

Coins are credited once Apple confirms the purchase. If the balance has not updated, reopen the application while online; if it still has not, email support with the date and amount and we will investigate.

Someone is misusing my content or account

Email [email protected] from the address on the account and we will respond.